At Kyoto Dew Matcha, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a product may not meet your expectations or requirements. This refund policy outlines the terms and conditions for requesting a refund.
Eligibility for Refunds: 1.1 Unopened Products: We offer a full refund for unopened products that are returned within 14 days from the date of purchase. 1.2 Opened or Used Products: Unfortunately, we cannot provide refunds or exchanges for any products that have been opened or used. This policy ensures the health and safety of all our customers.
Refund Process: 2.1 To initiate a refund request, please contact our customer support team at [contact information] within 14 days of receiving your order. Please provide your order details and a brief explanation of the reason for the refund request. 2.2 Upon approval of your refund request, we will provide you with instructions on how to return the unopened product. Please ensure that the product is securely packaged to prevent any damage during transit. 2.3 Once we receive the returned unopened product in its original condition, we will process your refund. The refund will be issued to the original payment method used for the purchase, and you will be notified via email.