Privacy Policy

Last updated: October 29, 2025

We respect your privacy and want you to feel confident when you shop with us. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information in three ways:

Information you provide to us

This may include:
• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely through third-party providers)
• Messages you send us through forms or customer support

Information collected automatically

When you visit our site, we use cookies and similar technologies to collect:
• Device type and browser
• Pages viewed and time spent on site
• IP address
• General location (city/state)
• Shopping behavior (products viewed, added to cart, purchased)

Information from service providers

Tools like Mailchimp, payment processors, and analytics platforms may provide us with additional data necessary to operate our store.

2. How We Use Your Information

We use your information to:

• Process and ship orders
• Send order confirmations and delivery updates
• Respond to customer service questions
• Improve our website and shopping experience
• Send marketing emails or SMS messages (only if you opt in)
• Prevent fraud and maintain site security

We do not sell your personal information. Ever.

3. SMS Text Messaging (Required Disclosure)

If you choose to opt in to SMS messages, you agree that we may send you automated text messages related to promotions, product launches, reminders, and customer support.

Message frequency varies. Message and data rates may apply.

Your choices:

• Reply STOP to unsubscribe at any time
• Reply HELP for help or email us at info@kyotodewmatcha.net

How we use your phone number:

• To send order and delivery updates
• To send marketing texts only if you opted in
• To respond to support questions

We do not share, rent, or sell your phone number to third parties for their independent marketing.

SMS opt-in data and consent will not be shared with any third parties except as needed to provide our SMS services.

4. Email Marketing

If you subscribe to our email list, we may send you:
• Promotions
• Product announcements
• Educational content
• Order and account updates

You can unsubscribe anytime using the link at the bottom of any email.

5. Sharing Your Information

We only share your data with trusted partners who help us run our business, such as:
• Payment processors
• Shipping carriers
• Email and SMS platforms (like Mailchimp)
• Customer service tools
• Fraud prevention services
• Website hosting and analytics providers

These partners may only use your information to provide the services we hire them for.

6. Cookies & Tracking

We use cookies to:
• Keep items in your cart
• Improve site performance
• Personalize offers
• Analyze traffic
• Enhance your shopping experience

You can disable cookies through your browser settings.

7. Data Security

Your information is stored on secure servers with encrypted connections and limited access. All payments are processed through PCI-compliant third-party providers. We never store full credit card numbers.

8. Your Rights

Depending on your location, you may have rights to:
• Access the information we hold
• Request corrections
• Request deletion
• Opt out of marketing at any time

To make a request, email us at info@kyotodewmatcha.net.